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Join hundreds of libraries and organizations who uncover trends and patterns at their service desks using Gimlet. Know when you are busiest and exactly what questions your clients are asking. Discover ways to improve the services you provide. Build a record of hard data documenting the value you provide your community.
Simplify and empower your service desk statistics with Gimlet.
No credit card or training required. Get started in minutes.
Gimlet is trusted by hundreds of organizations across the globe.
Customize the form to record what’s important for you.
Tagging helps discover trends and patterns.
The full-text is stored for search and retrival.
Our intuitive search helps discover answers fast.
Search the entire question and answer text. Filter to find tagged Q&As.
Search all of the entries in your knowledge base, or limit things to just one building or desk.
See trends and patterns for all your categories at a glance.
Want to see which desks are busiest at different hours of the week? Which staff field the most difficult questions? Our Detail report lets you slice your data any way you want, and sort, highlight the results.
Easily move all your data to enterprise reporting tools like Tableau or spreadsheet tools like Excel or Google Sheets.
No limit to the number of staff or computers that can access your Gimlet account. Say goodbye to seat licenses, and hello to all hands on deck.
No local IT staff required. We host Gimlet in the cloud for you. All you need is a web browser. Your IT staff can stay busy doing their other important work.
Monitored 24/7 for uptime, performance, and security; data is securely mirrored, encrypted, and backed-up to the cloud.
All of the data you enter into Gimlet belongs to you. We will never resell it. Export everything as XML or CSV anytime you wish.
We’re an independent and privately owned, small business partnership.
We pride ourselves in transparent and reasonably priced software for libraries and organizations of all kinds.
When you need help, you talk to directly to us. There are no middlepeople or robots here.
We care because we’ve spent hours on the service desk, too. Gimlet was founded by Eric Larson (a librarian) and Nate Vack (a library web application developer).
Gimlet family photo at Yahara Place Park on Lake Monona.