Support

Getting Started

• Sign up for Gimlet
• Set up your question form
• Manage your tag list
• Invite colleagues
• Collect data
• Contact support

Accounts

• Can we pay annually? Do we have to pay monthly?
• What is your refund policy?
• What forms of payment do you accept?
• How are invoices delivered or can I find a copy of an invoice?
• How do we update or change our credit card?
• Do we have to pay monthly? Can we pay in bulk? Can we pay annually?
• Can we change our Gimlet URL?
• What languages do you support?
• How can I export my data?
• How do we cancel our account?

Branches

• What is a branch?
• Why use more than one branch?
• Can we use branches for individual departments?
• Why would I archive a branch?
• How do I reactivate an archived branch?
• How do I rename a branch?

People

• How do I add a person to a site?
• Can one person be part of multiple sites?
• What is an administrator?
• How do I give someone admin access?

Questions & Answers

• How does search work?
• What does it mean to star a question?
• How can I email a question?
• What can tagging do for me?
• I want to record Q & A difficulty. How do I do that?