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Gimlet · For Libraries

“We LOVE Gimlet here at our library. We no longer track reference using paper or cumbersome homemade spreadsheets. We keep our tally strictly with Gimlet. It's so easy to log the information and to edit items if we need to. The reports are wonderful, we can look at various aspects of our tracking (time of day, question types, locations, etc.). We wouldn't be without it!”
— Lynette Owens / Viola Public Library

Simple Desk Statistics

Intuitive and Fast to Use

Our data entry interface is intuitive and simple to use, helping you record questions and get back to your job as fast as possible. Press “Enter” any time to record a digital hashmark.

Faceted Search and Reports

Build your knowledge base to help staff provide quick, accurate answers to patrons. Your data is indexed in real time, using a state-of-the-art full-text search engine.

Dynamic Reports

See trends and patterns at your service desks. See your busiest times and locations, and where patrons are asking the most challenging questions. Export data to your favorite spreadsheet or reporting tools.

Safe and Secure

Gimlet is served securely via HTTPS, ensuring your data is transferred using the safest, most modern cryptographic protocols. Data is backed up automatically to our secure servers in the cloud.

Your Data Belongs to You

It’s simple: The data you enter into Gimlet belongs to you. We’ll never resell your data. We promise. Export all of your data as CSV at any time. You’ll never be “vendor-locked” into using Gimlet.

Transparent Pricing

Know what you’ll pay today! Gimlet starts at just $29 per month for your first library branch. No high-pressure sales or arbitrary price quotes – we hate that as much as you do.

No Hassle 30-Day Free Trial

No need for quotes, sales reps, or credit cards. Sign up and try Gimlet in less than a minute!

Over 700 Libraries Use Gimlet

We have clients of all shapes and sizes throughout the US and abroad.

Gimlet Clients

Available Languages

  • English
  • French
  • Canadian French
  • Spanish

Phenomenal Customer Support

Support first response time is less than 1 hour. No robots, no phone trees, no outsourcing. You email and talk to us directly.

Over 10 Years in Business

We're here for the long term. We're a proud owner-operated small business.

Over 50 Million Transactions

We help libraries and organizations record over 30,000 patron transactions daily and about 10 million new records each year.

“I really like being able to see all of the stats, especially that there are so many different ways to view them. This type of information is interesting and it's well-displayed.”
— Samantha Goodwin / Danville Public Library

Try Gimlet for free – get started now!

Turn your organization’s answers into insights easily.

Start 30-Day Free Trial

No credit card or training required. Get started in minutes.

Gimlet · Made in Minnesota and Wisconsin, USA