Gimlet Support – Questions & Answers

How does search work?

Basic search

By default, Gimlet searches your current site.

Advanced search

If you have more than one site in your account, you can search across your entire organization using the advanced search form, available through the "Advanced Search" link on the "Search" tab.

Select the sites you wish to search from the "Site" dropdown menu.

What does it mean to star a question?

Starring a Q&A boosts it to the top of relevant search results.

Starred search result

How can I email a question?

Look for the envelope icon. Emailing a question allows you to forward difficult questions to your colleagues.

What can tagging do for me?

Empty questions

Some questions aren't worth recording in full detail, but you want to record that the question was asked to keep good statistics. Tagging helps condense the effort to record these transactions. For example, if many people are asking about your business hours, you might tag these Q&As as "business_hours".

New services or special events

Are you beginning a new service or throwing a party soon? Create a unique tag for the product or event (ex. "Orientation_2009") and use it each time someone asks a related question. This helps track the number of Q&As surrounding your next big to-do.

I want to record Q&A difficulty. How do I do that?

Gimlet offers an optional scale for recording the "difficulty" of questions. It's modeled on the READ Scale commonly used in Libraries.

To measure difficulty, your account administrator needs to enable this option on the "My account" screen.